Returns Policy

We do hope you are happy with your purchase from Central Sports.

If for any reason you’re not satisfied with your order, please visit

https://shopify.com/61477617916/account

Use this link to login to your account and follow our returns procedure

You can return your item/s within 14 days of purchase, for a full refund to the original payment method or an exchange for a product of equivalent value.

All exchanges will incur a cost for redelivery of the new item.

All returns are to be sent to the following address :

Central Sports, Tower House, 13a Ipswich Road, Penylan, Cardiff, CF23 9AQ

Please ensure you quote your order reference number shown on your invoice and in your email confirmation sent after purchase.

All items must be returned in a re-saleable condition, unused, in original packaging.

Customised goods can not be returned. This includes - Autographed rackets, strung rackets, printed shirts and any customised bags/clothing/shoes/accessories

SHOES - these must not be returned in just the shoe box, they must have an outer packaging to avoid any damage to both the shoes and the shoe box.

Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the payment card account within 2 weeks. Please note that it may take up to 14 days for your bank to credit your account. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process. 

If an exchange is requested then upon inspecting the product an exchange item will be provided as per request. Please note there may be additional postage charges for sending out a replacement product at the standard delivery charge fee; unless the original item is deemed faulty.

You will naturally wish to inspect the products you order and try them on for size. However, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of the goods. Therefore, please ensure you do not damage the items (or the packaging where it forms part of the goods, for example, boxed garments and gift items) and, if you wish to return anything, that it reaches us in perfect condition. Where an item has a swing ticket attached, it must still be attached and undamaged upon return. Where you have failed to take reasonable care of the goods, whether whilst in your possession or when returning them, we reserve the right to refund you in full less any amount due by way of compensation, to either repair the goods or to cover any loss.

If a returned item fails to meet these requirements we cannot accept the item back.

When returning items for exchange, an additional postage charge will be required to re-send the exchanged item. When returning an item for a refund we are unable to reimburse the return postage charge, unless the item is faulty/damaged. If a part order is sent for refund, the original postage charges will not be refunded. Any refunds can only be made on the original card of purchase.

Faulty/Defective Goods

If the product has been used for its intended purpose, generally almost all faults will appear within the first 3 months after purchase. For this reason you may return any faulty item up to 3 months after the date of purchase. This product would then be professionally inspected for any faults of manufacture. If the damage to the product is deemed accidental damage/wear and tear, the product will be returned to the customer. If the inspection reveals any fault of manufacture then the product will be exchanged for new replacement product or fully refunded. If a product is deemed faulty, we will reimburse you with reasonable costs of your return shipping charge if you include a receipt.

We evaluate each returned faulty product professionally and as quickly as possible with an aim to keep every customer satisfied with the highest level of customer service possible.

Please note: all faulty goods must be clean, dry and free from dirt and mud; we will not process any return we deem to be too dirty or wet.

 

Club/University/School Teamwear

Once the order is placed, the delivery timescale will depend on what you have ordered. University, Club and School orders can take up to 5-6 weeks from date of order, due to decoration required. All orders are processed individually. Please make sure you order the correct size(s) as we cannot exchange or refund any garment(s) that have been personalised for you in any way. This includes adding your team/club logo, club name, initials or squad number etc. If you’re unsure of sizing, we recommend that you check our size guide, ask fellow student/club members if you can try their clothing, check your SU/AU, as some hold size samples. You can also call or email.

Delivery

Standard delivery charge is £4.99 under £45 or free over £45 (shuttles follow a different rule please see shipping policy). Delivery would be dispatched through Royal Mail. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors and all goods and products are subject to availability. Central Sports shall be under no liability for any delay or failure to deliver the products within estimated timescales.

 

RACKET BROKEN
We are sorry to hear about your racket breakage. Rackets are covered by a limited manufacturer's warranty, essentially covering any manufacturing defects but not accidental damage caused by impacts/clashes/wrongly strung etc.

If you feel the racket has failed due to a manufacturing fault, you can send the racket back to us. Please include a letter explaining how it happened and your details. We will forward your racket onto the manufacturer for inspection on your behalf. If the racket is deemed faulty, they will provide a replacement. Please note we do not have any decision on the matter. This does not affect any of your rights, but as a retailer we can not deem a manufacturers product defective the decision has to come from them. If it is deemed not faulty they will supply a rejection letter outlining the issue

Unfortunately this process isn’t a fast one, it can take up to 12 weeks for an answer but typically 6 weeks.

 

BROKEN STRINGS

Premature string breakages are usually a result of mis-hit smashes or clears.  This is usually the case if the strings have broken at the top of the frame or the sides of the frame.  This is caused when hitting the shuttlecock/ball outside the sweet spot of the stringbed ie near the top of the frame instead of the centre of the strings.  Unfortunately this is not covered under warranty as it is not the fault of the string or stringing. A number of things can also cause issues, including a dirty hall/venue, cold temperatures.

Nothing in this Returns Policy affects any statutory rights you may have as a consumer.